Question: After reviewing the Zappos case study ( p . 5 2 ) and this week's readings, discuss the following questions: How can training and development

After reviewing the Zappos case study (p.52) and this week's readings, discuss the
following questions:
How can training and development help Zappos meet the challenges of being the
best online retailer?
Do you think that employees at Zappos have high levels of
engagement? Explain why or why not.
Which of Zappos ten core values do you believe training and development can
influence the most? The least? Why?

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