Question: After three years as a lead customer service representative for an Internet - based clothing company, Jane is eager to apply for a team supervisor
After three years as a lead customer service representative for an Internetbased clothing company, Jane is eager to apply for a team supervisor position. She has good relationships with the employees in her department, butshe is not sure what skills she needs to have to be considered for the promotion. At her performance appraisal meeting with her manager, she asks, What can I do to build my skills to prepare me to become a supervisor?Whitney PortmanSenior Marketing Communications ManagerWhat advice can you give Jane on developing her skills?As you advance in your career, the biggest shift in your skill set will be going from the doer to the delegator. Instead of getting all the work done, youll become air traffic control and act as more of a guide for your employees. You can hone these leadership skills before ever actually getting the role. Try to approach each new project as if you were leading the team responsible for it Think more strategically and consider the broader business objectives versus just the details of the tasks at hand. Your manager will start to notice this shift in your mindset and it will become clear that youre ready to seamlessly take on the new responsibilities.
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