Question: After watching the video clips below put yourself in the position of a customer of these leading financial institutions. Comment on what you believe to

After watching the video clips below put yourself in the position of a customer of these leading financial institutions. Comment on what you believe to be the basic issues. Do you believe that there are any deeper underlying issues? Using the four lenses, what should be the outcome?

Wells Fargo

Senator Elizabeth Warren's two round of questions for Wells Fargo CEO John Stumpf at the September 20, 2016 Senate Banking Committee hearing entitled: "An Examination of Wells Fargo's Unauthorized Accounts and the Regulatory Response."

Senator Elizabeth Warren questions Wells Fargo CEO John Stumpf at Banking Committee Hearing(Links to an external site.)

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