After you have provided initial input regarding the turnover issue, Peggy shares her suggestions for reducing new hire turnover. Her suggestion is to begin using personality assessments to screen candidates. She states that unless candidates "match" the defined personality profile of a Customer Service Representative, she does not want to move them forward in the selection process. She further states that the personality assessment should be part of the initial application process so that she would not have to "waste her time with people that don't have a chance at being hired". In other words, the personality profile, along with meeting job requirements would be the main selection criteria