Aldaihani Data Centre $($ADC$)$ is a new set to tapping the new growth area in the Middle East i$.$e$.$ Data Centre and cloud services. As a new start up$,$ the company is banking on its new middle$-$sized facility. As in any data centre business, the electricity costs made up the biggest cost. Electricity cost constitutes $80\%$ of the operating costs. The monthly operating cost is $1$ million Kuwait Dinar per month. The New Market Department is in expansion mode because of the strategic decision by the top management of the company. There are currently $10$ new projects spread over Middle East, that is from Egypt to Iran. The new project is the theme of the company.

The New Market Department jobs fall into one of five categories: $(1)$ help$-$desk technician, $(2)$ data analytic, $(3)$ senior programmer, $(4)$ energy saving and cooling, and $(5)$ project manager. Help$-$desk technicians field queries from computer system users and solve a wide range of problems. Most new hires start at the help desk, where they can become familiar with the system, learn about problem areas, become sensitive to users$$ frustrations and concerns, and understand how the New Market Department affects all company operations. As individuals move up the ladder, they join project teams, either as programmers or data analytics

Finally, $3$ project managers oversee a constantly updated slate of projects. In addition, the workload is always being supplemented by new projects. Team personnel finish one assignment and then move on to a new one. The typical New Market Department employee is involved in $2$ projects, each at a different stage of completion. The project management system in place at ADC is well regarded. It has spearheaded a tremendous expansion of the company$$s data centre capabilities and thus helped the company to gain a competitive advantage over other competitors in the same industry. Recently, in fact, ADC began offering its data centre services on a fee$-$for$-$service basis to other businesses needing help with their records, administration, order$-$entry systems, and so forth. Not surprisingly, the results have improved the company$$s mission: At a time when more and more business organizations are feeling the effects of increasing operational costs, ADC$$s New Market Department has helped the company sustain continuous budget increases, additional staffing, a larger slate of projects, and a track record of success.

a$.$

Discuss the benefits and the drawbacks of starting most new hires at the help desk function. Highlight the operational costs.

b$.$

Suggest the potential problems and the potential advantages with requiring project team members to be involved in multiple projects at the same time.

c$.$

What signals does the department send by making $$Project Manager$$ the highest position in the department?