Alex was recently promoted from Associate to Sr. Associate at Jeffries, Smith, and West, anaccounting company in Los Angeles, CA that specializes in tax audits for companies in theentertainment industry. Prior to this promotion, Alex didn't have any managing experience withthis firm, but with the promotion she now manages a team of six Associates and three JuniorAssociates. Many of the employees on her team are people that she has worked with previouslyand knows quite well from her experience as an Associate.One of the Associates whom Alex has worked with and now manages is James. James hasworked for Jeffries, Smith, and West for three years and has developed a reputation of "playinghard," but not always "working hard."Alex has worked with James on two separate occasions. The first time was two years ago whenthey were on a team that did an audit for MGM. While on this project, Alex observed that Jameswas a very competent person and excelled as a member of their team. The second time Alex andJames worked together was nine months ago when they worked on an audit for ViacomInternational Inc. While on this project, Alex saw a very different side of James. James seemed tobe bored and unengaged with his work. On top of that, Alex overheard their managing Sr.Associate complain about James' lack of organization and discipline.Because Alex is now James' manager, she is trying to figure out what she can do to help Jamesbe the employee that he was when working on the MGM job. To do so, Alex reflected upon thedifferences between the MGM job and the Viacom International Inc. job to see what kept himengaged and working hard in the MGM job or what caused him to be disengaged from theViacom International Inc. job. One difference between the two jobs that stood out to Alex wasthe managing Sr. Associate. The managing Sr. Associate with the MGM job, Jackson DeRosa,was probably one of the best managers that Alex had encountered since being with the firm. Sheloved how he was so personable with his subordinates. He seemed to know each employee personally, and even more, he seemed to know what buttons to push to motivate his employees.Jackson was known throughout the company as being the only manager who always met hisdeadlines and everyone loved working for him. In sharp contrast to Jackson was Alex's managingSr. Associate on the Viacom International Inc. job, Gary Boone. In Alex's opinion, Gary was avery critical boss that seemed to care only about the numbers and not his employees. Gary oftenhad his employees work 14 hour days on the weekend. Since that time, Gary had left the firm

If you were in Alexs position,

1. What type of coaching style would you choose when working with James?

2. What behaviours would you engage in while coaching James in order to ensure that he is productive? Be sure to provide reasons for why you would engage in your specified behaviours?