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A Canadian Bank has given you the responsibility to design a process to select $30$ call centre associates to deal with customer complains about their credit cards. The bank want that the hired candidates should have $2$ years of experience working in the credit card call centre in a similar organization. They should know about credit card operation and probable customer complaints about credit cards. In addition to high levels of aptitude, the candidates should also possess and excellent interpersonal skill, which is essential to effectively deal with the customers.

$($Interpersonal skills are their abilities and strategies for interacting with others. They can help you build personal and professional relationships, as well as communicate and work with others effectively. Interpersonal skills combine personality traits and various social skills.$)$

The Bank advertised for this position last month and received about $1500$ applications. The Bank expects that your selection process should involve applicants' initial screening, then testing, and finally interviewing the applicants.

Drawing on your course learning answer the following FOUR questions:

Feel free to make assumptions as appropriate

Question $1(10$ points$)$

Propose two suitable screening methods you would like to employ for initial screening of the received applicants.

Explain the justifications of your two proposed methods.