ALL IN A DAY'S WORK: 7.2 "This lettuce doesn't look good at all," said Joan, the receiving clerk at Vernon's Restaurant. "I know, but it's all like that," replied Dave, the driver for Brother's Produce. Joan and Dave were talking about a shipment of 10 cases of iceberg lettuce that had been ordered by Vernon's and that Dave was now delivering. "Well, we're going to lose a lot more product than normal in trimming and cleaning these cases," said Joan. "That may leave us short for the weekend." "There's nothing wrong with the lettuce," replied Dave. "Look, be a pal. I'm trying to get done early today to get home and see my son's baseball game. Can you just sign the invoice? I gotta get going." 1. If you were Joan, would you sign for the lettuce? 2. If the lettuce were accepted, what steps should Joan take to deal with potential guest feed- back related to the quality of the lettuce

ALL IN A DAY'S WORK: 7.2 "This lettuce doesn't look good at all," said Joan, the receiving clerk at Vernon's Restaurant. "I know, but it's all like that," replied Dave, the driver for Brother's Produce. Joan and Dave were talking about a shipment of 10 cases of iceberg lettuce that had been ordered by Vernon's and that Dave was now delivering. "Well, we're going to lose a lot more product than normal in trimming and cleaning these cases," said Joan. "That may leave us short for the weekend." "There's nothing wrong with the lettuce," replied Dave. "Look, be a pal. I'm trying to get done early today to get home and see my son's baseball game. Can you just sign the invoice? I gotta get going." 1. If you were Joan, would you sign for the lettuce? 2. If the lettuce were accepted, what steps should Joan take to deal with potential guest feed- back related to the quality of the lettuce?