Question: All performance improvement programs should have a measurement component or Key Performance Indicators (KPIs) to ensure quality. These indicators are known by many names: metrics,
All performance improvement programs should have a measurement component or Key Performance Indicators (KPIs) to ensure quality. These indicators are known by many names: metrics, measures, checks, or evaluations, but they all serve the same purpose: to evaluate the success or the failure of the performance management initiative. Select your current or previous employer, when addressing the requirements below: Explain the three levels of performance (i.e., system, process, job/performer) and then select a metric that would be suitable to use for each level. Include an example of what the metric is measuring and how it is used to interpret performance at each respective level.
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