All persuasive messages should use the ARDA method$*1$ pointFALSETRUEBy using an audience$-$centred approach $($using the you approach$),$ the writer presents the message in a way that emphasizes the writers point of view, not the readers.$*1$ pointFALSETRUEWhen a message is deciphered and understood that is called encoding.$*1$ pointFALSETRUEWhen giving negative organizational news you should exude optimism and be really enthusiastic.$*1$ pointFALSETRUEThe active voice can be more polite than the passive voice.$*1$ pointFalseTrueA memo is a short internal message that can be up to two pages in length.$*1$ pointTrueFalseIt is important to repeat bad news several times to make sure the reader understands it$.*1$ pointTrueFalseIts good to use lots of big words in your writing so that you sound smart. $*1$ pointFalseTrueA noun or verb that describes another noun is a called an appositive.$*1$ pointFalseTrueUsing an emotional appeal when writing a persuasive message is better than using a logical appeal and is used most often.$*1$ pointFALSETRUEMaintaining goodwill with your audience is not a high priority when delivering bad news in business. The main goal is simply to relay information.$*1$ pointTRUEFALSEInformation overload is an example of a barrier to effective communication.$*1$ pointFALSETRUEAn apology or statement of understanding is a type of bad news buffer.$*1$ pointTrueFalseUsing humour may help create an informal tone with your audience and put them at ease.$*1$ pointTrueFalseYou should apologize when refusing a claim$*1$ pointFALSETRUETo help repair damage to the relationship and encourage repeat business, many companies offer discounts or even free merchandise.$*1$ pointTRUEFALSEConciseness means making sure you're wirting is as clear as you can make it$.*1$ pointTrueFalseWhen writing bad news, to make sure the audience understands, you should repeat the bad news in the last paragraph of the message.$*1$ pointTRUEFALSEClaim requests are an example of a persuasive message.$*1$ pointTRUEFALSE