ALL QUESTIONS. 20 MARKS. 1. 2. 3. 4. 5. Identify 5 services which are provided by a variety type of organizations. (3 marks) ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ What is service from the customer's point of view? (3 marks) ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Discuss the tactical challenges faced by service operations managers. (3 marks) ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Define service concept. (3marks) ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Based on your understanding, why is it important to retain or maintain good relationship with customers? Briefly explain your answer. (8 marks) ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _____________________________________________________________________________