Question: All the following statements regarding customer satisfaction are correct except , bad news is communicated to more people than good news complainers are more likely

All the following statements regarding customer satisfaction are correct except

,

bad news is communicated to more people than good news complainers are more likely to do business with you again than noncomplainers the average business hears from more than

10 %

of its unhappy customers for every complaint received,

26

customers actually have the same problem

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

A temperature-measuring instrument consists of a hollow spherical shell consisting of three materials as shown in the figure. The top hemisphere is composed of material A, while the bottom hemisphere...

All the following statements regarding customer satisfaction are correct except , bad news is communicated to more people than good news complainers are more likely to do business with you again than...

Scenario: Imagine you are part of a multinational team working on a high - stakes project that involves team members from different cultural backgrounds. The project's success depends on effective...

All the following statements regarding customer satisfaction are correct except q , bad news is communicated to more people than good news complainers are more likely to do business with you again...

Question 11 (1 point) Which one of the following statements regarding customer satisfaction is correct? a) the average business does not hear from 85 percent of its unhappy customers Ob) for every...

Which of the following statements regarding customer satisfaction is correct? Group of answer choices The average business hears from 85% of its unhappy customers. For every complaint received, 9 or...

Which of the following statements regarding customer satisfaction is correct? a . Customers who have their complaints resolved tell an average of 1 5 people. b . Complainers are more likely to do...

Flag question: Question 1 Question 1 1 pts A client wants to reduce the property's hazard insurance coverage substantially, in order to save money on the premiums. If the property manager tries to...

54) The three main objectives of the approach include: 1) to build rapport with the customer; 2) to capture the prospect's full attention; and 3)___________: 1 punto A) change the customer's...

2.A distressed firm uses excessive inventory to solve its business problems. Which of the following is the most appropriate "lean" approach to reverse the downward spiral of this distressed firm? A....

A tree is a perfect cylinder with radius 0.5 m no matter what the height (the volume of a cylinder with height h and radius r is hr2). Find the volumes of the above two cartoon trees (drawing a...

When you stand in front of a plane mirror, there is a rightleft reversal. (a) Why is there not a topbottom reversal of your body? (b) Could you create an apparent topbottom reversal by positioning...

What is the impact of an increase in the discount rate on the discount factor? A . An increase in the discount rate increases the discount factor exponentially. B . An increase in the discount rate...

Bond X is noncallable and has 20 years to maturity, a 9% annual coupon, and a $1,000 par value. Your required return on Bond X is 12%; if you buy it, you plan to hold it for 5 years. You (and the...