All -this week's Appliance Warehouse assignment will be asking students to consider four areas as indicated below. I have streamlined the requirements, so they make more sense in terms of the workload. \#1 Rewrite requirements as user stories. Below are 3 examples of requirements (from Chapter 7 activities) that are rewritten as user stories. Using either the customer, appointment setter, technician or parts areas, add in 3 additional requirements 'User Stories' using the 3 existing examples below. Students may simply add in their user stories below the 3rd example below! 1. Reminder services calls/messages As a customer, I want service call reminders so that I don't forget the time and date of the scheduled appointment. 2. See technician's availability As an appointment setter, I want to know each technician's availability so that I can schedule customers' service appointments. 3. Determination of discounts for customers As an appointment setter, I want to make sure that the customers receive the appropriate discounts so that customers are not overcharged. \#2 Testing plan. - Unit testing: Students should be considering every possible part of this system (scheduling, invoicing, reporting) and create some sample test plans for each. Students should have between 3-5 actions per system module. Students will prepare an example like below for either the Invoicing or Reporting areas! As an example regarding the scheduling unit: - Integration testing: If this new system is expected to interface with other systems (Parts Inventory system), then a plan should be put in place to test whether the data is being transmitted/read accurately. Students should add one more entry to the table below. (Think about when a part number is no longer available and has superseded) As an example: - System testing: (I am excluding System Testing from our assignment this week. However, this is an area that students should be familiar with) Students should have a plan to ensure that the entire system is working seamlessly. There should be several scenarios written from start to finish and system should be able to read/write information throughout the entire scheduling, obtaining parts, rescheduling, and invoicing process. Students should have 2-3 scenarios for the system testing. \#3 Implementation plan Students should be deciding between a parallel, direct, phased, or pilot changeover strategies. If students take this project from the point of view that this is a brand new department and day 1 the new system will be used, direct changeover would be acceptable. Any strategy could be used except for parallel, since there is no other process in place. If students feel as though the service department is already up and running, argument could be made for any changeover strategy except for direct. Parallel strategy would be the safest option. Please submit 2 to 3 paragraphs supporting your decision of which Implementation plan is best for the new SIM system. Discuss in 3 to 4 paragraphs what the SIM Training Plan would look like. Refer to the Training Tips section beginning on page 386 in our text. Specifically, address if you would recommend 'Interactive Training' or 'Online Training' or a combination of both as mentioned on page 387 in our text. Indicate why you are supporting your proposed method. Bear in mind the following: - Appointment setters: should include detailed planning regarding how to input customers' information, how to view technician's schedules, how to book service calls, how to fill in invoices with parts numbers and labor hours. - Technicians: should include how to update notes on customer service calls. - Management: should include how to maintain technicians' schedules, maintain appliance listings, maintain listings of parts, invoicing, and reporting. - Parts department: should include how to maintain parts listings and costs. Finally: Consider the following questions. - Training people in groups with separate training programs? - How will you schedule the training assuming the use of Zoom meetings? - How will trainees interact with the new SIM system modules? Real or munged data? - How will you provide the learners with the ability to hear, see and do new tasks? - Will you use lectures, discussions and question-and-answer sessions? - Will you use the Train-the-Trainer model? EMAILS: Our lead developer was recently certified in Scrum, one of the agile methodologies, and would like to try to manage this project using scrum. In order for her to do this, she needs us to rewrite the requirements list you previously created as user stories. Just to remind you, a user story looks like this: As a , I want so that I can . For example: As a taxi driver, I want directions so that I can quickly get to my next customer. For example: As a taxi driver, I want directions so that I can quickly get to my next customer. Please rewrite all of your requirements as user stories and I will pass it on to our development team Carlie The developers have requested to view your testing plan for SIM. Can you give me a sample of the tests you are planning to run? Show me examples of the unit tests, integration tests, and system tests. Also, have you developed the training plan? Who are you planning to train and what functionality are you planning to teach the different classes of users? It's all starting to come together now! Thanks! As we near the end of the development stage for SIM, I have implementation questions. How do you plan on rolling out the new SIM system? Which technique did you decide to use? Why do you think this the best technique? Please explain the rationale for your choices. Carlie - After the cost feasibility is complete, Mae will finally decide between the pre-packaged software and an in-house build Thanks for all your incredible work on this project