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Contains $12$ Questions

$($Attempt$=1/100)$

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Question $1.$

Which of the following would be used if you have all the information or time is critical?

Having a group discussion on the problem, then making the decision

Asking for information, then making the decision

Solving the problem or making the decision alone

Asking for ideas, then making the decision

Question $2.$

Which tool for problem analysis focuses on identification of underlying process and systems problems?

Nominal group technique

Root$-$cause analysis

Brainwriting

Decision matrix

Question $3.$

Which are three of the five major steps in problem solving?

Implementing the decision

Evaluating the decision

Identifying$/$analyzing a problem

Asking for input from the staff

Question $4$

Which of the following are identified by the action plan? Select all that apply.

When the task must be completed

How well $($metric to measure success$)$

Why the task must be accomplished

Who is responsible for the task