already announced a launch date for this product, and two others are expected to follow within the next two months. Our market share growth is expected to decline by 20 percent if we do not add PaCall as part ofour product mix. Product Description: The product features included in Packet Calling (PaCall) are dialing by speaking a phone number or name into the phone and the ability to create address book entries from a website. PaCall does not include the ability to add/edit/delete address book entries over the phone or an interface to personal information managers. Major deliverables: Product requirements defined System requirements defined System requirements developed Sales training developed Customer service training developed System enhancements implemented 3,000 Sales consultants trained 500 Customer service technicians trained Marketing communication plans executed in all markets PaCall available in all markets Success Criteria: The launch of PaCall will generate $2.5 million in incremental annual revenue for the corporation. The additional training required for sales consultants to be knowledgeable in offering the PaCall product will increase the total sales consultant training package time by no more than two hours. Project Requirements