Question: Although a customer - centered firm seeks to deliver high customer satisfaction relative to competitors, it _ _ _ _ _ _ _ _ _
Although a "customercentered" firm seeks to deliver high customer satisfaction relative to competitors, it
A
does not attempt to maximize customer satisfaction
B
attempts to maximize customer satisfaction
C
attempts to gain customer satisfaction at all cost to ward off competition
D
can increase satisfaction by increasing its services compared to its competitors
E
can increase satisfaction by lowering prices compared to its competitors
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