ames Dolphin, a sole trader, started 'Coffee on the Go' in 2012. He noticed a growing trend for offic orkers and people travelling for business and pleasure to purchase takeaway speciality coffees. decided to open a chain of coffee bars in town centres and main transport hubs. During the firstfew year s sales steadily increased, but in the last 12 months the business has not increased in size and James isJames recognises that this is a very competitive market and would appreciate advice on how to manage quality in the organisation, as he believes this is critically important. James has asked you to act as his business adviser. He has set out three tasks for you to complete.Task 1James is preparing a training session for his coffee bar managers. He would like to hold a session on quality management.You have been asked to prepare an information sheet which James can issue at the training event.The information sheet must include: An evaluation of theories of quality management used by organisations An analysis of the effectiveness of approaches to quality management used by a named organisation An assessment of the need for continuous improvement in organisationsExtension activitiesTo achieve a Merit, you must also prepare a section of the information sheet in which you evaluate the impact on organisations of failing to maintain and improve quality.In order to ghinia Diatinction to quas ma lo the intormation sheet to evaluate the impact of externalLearning outcomes and assessment criteria