Question: Among the following statements, which is true regarding differences between social CRM and traditional CRM ? A . Traditional CRM is not centered on lifetime
Among the following statements, which is true regarding differences between social CRM and traditional CRM
A Traditional CRM is not centered on lifetime value.
B Social CRM is centered on lifetime value.
C In traditional CRM customers have more control over the relationship with the company.
D A quiet customer, who spends a lot, is less valuable in social CRM
E Traditional CRM is more dynamic than social CRM
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