Question: An Australian startup is negotiating an SLA with a cloud provider. They are particularly concerned about potential financial losses if the service fails to meet

An Australian startup is negotiating an SLA with a cloud provider. They are particularly concerned about potential financial losses if the service fails to meet agreed Quality of Service (QoS) levels. According to the SLA guidelines you studied, what is a crucial element that should be formally documented in the SLA to address this concern? Defined recourse for noncompliance, such as compensation, penalties, or reimbursements. The provider's internal troubleshooting procedures for QoS failures. A list of alternative cloud providers the startup could switch to. The provider's marketing commitment to customer satisfaction

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