An enterprise system supports a business process by:

a$.$ Facilitating the functioning of the business process.

b$.$ Providing records that business events have occurred.

c$.$ Storing data for decision making.

Describe how the enterprise system depicted in Figure $10\mathrm{.}11$ provides support in these three areas.

RQ $10-1$ What is the order entry$/$sales $($OE$/$S$)$ process?

RQ $10-2$ What are the major functions performed by the OE$/$S process? Explain each function.

RQ $10-3$ With what internal and external entities does the OE$/$S process interact?

RQ $10-4$ What "key players" would you expect to find in the marketing function's organization chart?

RQ $10-5$ Describe Web $2\mathrm{.}0.$ What tools does Web $2\mathrm{.}0$ include?

RQ $10-6$ Describe several ways that data warehouses and data mining can support the marketing function.

RQ $10-7$ Distinguish buy$-$side and sell$-$side systems.