An exercise in the communication process

Step # 1 Preliminary Work

Review the following case study.

Step # 2 The Assignment

Review the rubric provided on Canvas for this assignment and then answer the

questions on this case study sheet.

Step # 3 The Submission

Save case study sheet as WORD document

saving the document with proper file

naming and submit assignment

OR

upload a media recording and submit in using

that format by the end of day Monday March 8, by 11:59 PM ET.

The Email:

Emailing Lazy Employees

Imagine receiving the following email from your CEO.

We are getting less than 40 hours of work from a large number of our

EMPLOYEES. The parking lot is sparsely used at 8am; likewise at 5pm. As

managers, either you do not know what your EMPLOYEES are doing or you

do not CARE. In either case, you have a problem and you will fix it or I will

replace you.

NEVER in my career have I allowed a team, which worked, for me to think

they had a 40-hour job. I have allowed YOU to create a culture that is

permitting this. NO LONGER.

The note (paraphrased) continues: "I will NO LONGER give out employee

benefits. I will be watching the parking lot and expect it to be substantially

full at 7:30am and 6:30pm on weekdays and half-full on Saturdays. You

have two weeks. Tick, tock."

QUESTIONS:

1.

Identify the problems with this email in regards to the communication

process. (The

communications process

, not the tone of the email)

2.

What affect would this message have on you as an employee and how

would respond back to the CEO (the sender)?

3.

Is email the best way to channel such a message? Explain Answer.

(Channels were discussed in this week's lesson)

4.

What are some of the roadblocks that been presented with this

email? (Roadblocks were discussed in this week's lesson)

5.

If you were an OB consultant, how would you advise the CEO

about sending such message through the email channel?

The End!