An HR ________________________ is someone tasked with handling a wide variety of duties, such as recordkeeping, administrative duties, tracking applicants, as well as other responsibilities.

a. analyst

b. specialist

c. manager

d. generalist

KSAOs refer to knowledge, skills, abilities, and other characteristics. Knowledge is sometimes referred to as head knowledge or:

a. Book learning

b. Theoretical learning

c. Practical application

d. Skill development

The book Cannibals with Forks: The Triple Bottom Line of 21st Century Business by Elkington, refers to the triple bottom line as the three P's: Profits, People, and ___________________.

a. Perpetuity

b. Presentation

c. Percentage

d. Planet

Two of the reasons for an expansion in global business are the United States-Canada-Mexico Agreement (USMCA) and the:

a. European Union

b. Union of Asian Countries

c. Eastern European Countries Union

d. South American Union

The SHRM Competency Model is designed to help HR professionals identify and define proficiency in the technical and _______________________ aspects of HR.

a. behavioral

b. developmental

c. specialized

d. professional

___________________ is an approach to business that creates long-term shareholder value by managing risks and embracing opportunities from economic, social, and environmental developments.

a. Sustainability

b. Predictability

c. Reliability

d. Social awareness

The percentage of women in the workforce has increased, but they still are underrepresented in ___________ roles.

a. secretarial

b. manufacturing

c. leadership

d. medical

______________________ culture includes the beliefs, values, attitudes, and what type of behavior is acceptable and expected within a company.

a. Government

b. Social

c. Organizational

d. Neighborhood

More than one in three American workers are in a generation known as:

a. Gen z

b. Gen x

c. Millennials

d. Old

There are three emerging issues and trends in HRM explored in Chapter 4. They are: employee engagement, sustainability and corporate social responsibility, and talent ___________________.

a. development

b. analytics

c. acquisition

d. exploration

Another word for a cluster of observable and measurable knowledge, skills, abilities, and other characteristics (KSAOs) is a ___________________________________.

a. profession

b. talent

c. gift

d. competency

Advances in technology and a more educated workforce have led to something often referred to as the:

a. Technological economy

b. Knowledge economy

c. Intelligence economy

d. Global economy

The talent development process includes these tasks: onboarding, job skills training, policy and legal training, performance management, team building activities, and:

a. Psychological counseling

b. Hiring and firing

c. Coaching and mentoring

d. Supervising and delegating

The need for HR professionals is:

a. Increasing

b. Decreasing

c. Stead

d. Non-existent

Who should share the responsibility for talent recruitment, development, and retention?

a. Hiring managers and training managers

b. Line managers and HR/staff managers

c. Acquisition managers and termination managers

d. Employee managers and contract labor managers

There are five areas that workforce analytics can be useful: workforce planning, the management and improvement of business performance, learning and development, compensation, and ___________.

a. retention

b. profit tracking

c. loss management

d. customer satisfaction

Which statement is not a characteristic of an organization?

a. Exists to accomplish a mission

b. Only applies to for-profit companies

c. Is a collection of people working together to achieve a common goal

d. Collect and combine various types of capital, including human capital

During this phase, the HRM is responsible for attracting a qualified pool of applicants and then selecting the person that is the best fit for the position.

a. Talent development

b. Talent acquisition

c. Talent retention

d. Talent compensation

One of the most effective tools in employee retention is to focus on employee _____________________.

a. development

b. activity

c. engagement

d. stability

____________________ _____________________ refers to motivating employees to stay with an organization

a. Talent retention

b. Talent development

c. Talent acquisition

d. Talent discovery