An insurance company wants to design a control chart to monitor whether insurance claim forms are...

 

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An insurance company wants to design a control chart to monitor whether insurance claim forms are being completed correctly. The company inspected 800 forms in each day and collected data on the number of incorrectly completed claim forms over the past 12 days: Sample 1 2 3 4 # of Incorrectly Completed Claim Forms 13 2 4 16 5 6 6 8 7 8 9 10 11 12 12 7 5 13 6 19 1. Which type of control chart should be used here? Justify your answer. 2. Plot the Phase 1 control chart based on three-sigma limits. Is the process in control or out of control? What conclusion can you draw based on the Phase 1 control chart? An insurance company wants to design a control chart to monitor whether insurance claim forms are being completed correctly. The company inspected 800 forms in each day and collected data on the number of incorrectly completed claim forms over the past 12 days: Sample 1 2 3 4 # of Incorrectly Completed Claim Forms 13 2 4 16 5 6 6 8 7 8 9 10 11 12 12 7 5 13 6 19 1. Which type of control chart should be used here? Justify your answer. 2. Plot the Phase 1 control chart based on three-sigma limits. Is the process in control or out of control? What conclusion can you draw based on the Phase 1 control chart?