Question: An Integrated Product Team (IPT) has been established to develop a critical network system that will be accessed 24/7. You receive an urgent email from

An Integrated Product Team (IPT) has been established to develop a critical network system that will be accessed 24/7. You receive an urgent email from the program manager that the system is having performance issues with a key system component. This is the first notification of the need to monitor and control the situation. Which step of the metrics development process should be considered first?

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