Question: An open - ended question: Question 3 options: limits the customers' responses to one or two words. elicits more articulate and precise responses from the

An open-ended question:
Question 3 options:
limits the customers' responses to one or two words.
elicits more articulate and precise responses from the customer for use in needs discovery and solution identification.
is used to shift or redirect the topic of discussion when conversation goes off course.
is designed to allow the customer to respond freely.

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