An operational plan designed for activities employees will probably not need to perform again is asingle$-$use plan.

Match each example with the type of operational plan it illustrates.

Description

Policy

Standard operating procedure $($SOP$)$

Rule$/$Regulation

Program

Project

A statement defining how an organization handles employee sick days

A list of the steps a customer service representative should follow when a customer presents a complaint

A requirement that unhappy customers never be given cash refunds

A single$-$use plan outlining the many activities involved in implementing a new technology throughout the organization

A single$-$use plan to update the employee handbook as one of many activities that will occur during the acquisition of another company