An operations manager manages processes and procedures.

An operations manager must also be a strong and confident leader. In this discussion, consider what the leader side of the operations manager role looks like and consider what leadership attributes the operations manager must have to be effective. Also, assess your current leadership skills on the same criteria.

To find this out, view the videos listed for this activity and/or research this topic in the Library. Review and synthesize the information provided with the information that you find on this topic. Your answers must demonstrate your understanding of the concepts and principles identified within the textbook, course information, and activities, but also from independent academic quality research to solve these challenges. Remember to cite each source that you use!

1. "Leadership and Rapport Building" [Video]. YouTube. http://www.youtube.com/watch?v=IGKkeXf5y8E&feature=related
2. UCLA. (2008, September 26). Jack Welch on leadership and the state of corporate America, UCLA[Video]. YouTube. http://www.youtube.com/watch?v=l1D8vDpPbG0

As a professional, you should be able to discern if information/knowledge is authentic and credible. You should be able to decide if information/knowledge has relevance or resonance. Discuss what attributes/qualities/skills an operations manager has to have in this role (operations manager) to be effective and successful in the organization.