Question: An order entry team is entering four different fields when an order is called in: customer name, address, model number, and credit card. Analyzing the

An order entry team is entering four different fields when an order is called in: customer name, address, model number, and credit card. Analyzing the data after 1,000 orders are taken resulted in the information in Table 7.1.
Table 7.1: Results from analysing 1000 customer orders
Orders
Customer name incorrect
Customer address incorrect
Model number incorrect
Credit card incorrect
Total defects
960
0
20
x
x
40
10
x
10
8
x
8
2
x
2
1000 orders
60 defects
Calculate the defects per million opportunities (DPMO) for the order entry team.
DPMO=

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