Question: An order entry team is entering four different fields when an order is called in: customer name, address, model number, and credit card. Analyzing the
An order entry team is entering four different fields when an order is called in: customer name, address, model number, and credit card. Analyzing the data after orders are taken resulted in the information in Table
Table : Results from analysing customer orders
Orders
Customer name incorrect
Customer address incorrect
Model number incorrect
Credit card incorrect
Total defects
x
x
x
x
x
orders
defects
Calculate the defects per million opportunities DPMO for the order entry team.
DPMO
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
