An organization can do a great deal to create a learning environment. However, we need to recognize that not all employees will welcome formal learning opportunities. There are a number ways in which organizations can create a learning environment. One important way is to increase the relevance of the training, thereby enhancing the confidence of learners.

Vanessa's Crafts is a retail craft store chain that has recently decided to expand its traditional offerings to digital games. This has created a certain level of anxiousness among some of the store clerks who are not entirely familiar with digital gaming. The CEO, Vanessa Craft, has asked her director for learning and development to suggest a number of ways to increase the readiness of employees to learn about the digital offerings.