Question: An upholstery shop wants to decrease complaints and improve their business. They have collected the following data. Create Pareto chats (3 Charts) that reflect the
An upholstery shop wants to decrease complaints and improve their business. They have collected the following data. Create Pareto chats (3 Charts) that reflect the number of complaints, the percentage of complaints and the dollar losses. Why three charts? Discuss the three charts.
| Category | # Complaints | Dollar loss |
| Loose Threads | 35 | 516 |
| Incorrect Hemming | 10 | 266 |
| Material Flaws | 3 | 174 |
| Stitching flaws | 16 | 305 |
| Pattern alignment error | 5 | 306 |
| Color mismatch | 2 | 207 |
| Trim Errors | 4 | 206 |
| Button Problems | 3 | 41 |
| Miscellaneous | 2 | 101 |
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