Question: An upholstery shop wants to decrease complaints and improve their business. They have collected the following data. Create Pareto chats (3 Charts) that reflect the

An upholstery shop wants to decrease complaints and improve their business. They have collected the following data. Create Pareto chats (3 Charts) that reflect the number of complaints, the percentage of complaints and the dollar losses. Why three charts? Discuss the three charts.

Category

# Complaints

Dollar loss

Loose Threads

35

516

Incorrect Hemming

10

266

Material Flaws

3

174

Stitching flaws

16

305

Pattern alignment error

5

306

Color mismatch

2

207

Trim Errors

4

206

Button Problems

3

41

Miscellaneous

2

101

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