Question: Analytic Hierarchy Process Could you explain, how those numbers have been set (especially those reciprocals)? Feasibility Call center Needs Online self service 1/3 Staff training

Analytic Hierarchy Process

Analytic Hierarchy Process Could you explain, how

Could you explain, how those numbers have been set (especially those reciprocals)?

Feasibility Call center Needs Online self service 1/3 Staff training 2 Call center Online self service Staff training 2 Call center 2 3 2 1/2 2. Call center Online self service Staff training Total 1/2 1/2 Online self service Staff training Total 1/2 1/2 3,5 0,8 1 2,5 4 Profitability Call center Online self service Staff training 2 Call center 5,5 Online self service Staff training 10,3 2 Grand Total 8,3 1/2 1/3 Call center Online self service Staff training Total 1/2 3 1 5 2,3 Legend 1 - equally preferred 2 - moderately preferred, reciprocal 1/2 3 - strongly preferred, reciprocal 1/3

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