Question: Analyzing _ _ _ _ _ _ _ _ _ _ can help a firm identify patterns that may indicate the need for corrective action

Analyzing __________ can help a firm identify patterns that may indicate the need for corrective action or suggest market opportunities that can be exploited.
Group of answer choices
the intangible nature of the service
the empathy of service providers
the reliability of the service
complaints and reviews
the responsiveness of the service

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