and below is question 1

I just need an answer to question 3 above. Question one is just for information.

thank you

Question 3 10 pts The Salisbury Electric Company is concerned that the average number of people in line and the average time individuals spend at the company is too long. Therefore, they are looking to automate the process by replacing the service representative with a computer so that the service process has no variability. The arrival rate and service rate per server will remain the same (as Problem #1). . What is the average number of customers waiting in line? Answer: The queuing model is The answer is 25 (customers) When customers have a problem with their electric service, they go to the Salisbury Electric Company and talk to a service representative. During the day, the company only has one sales representative on duty and that representative takes an average of 15 minutes to handle a customer concern. On a typical day, on average 3 customers arrive per hour. What is the average number of customers at the company? . Answer: Arrival rate 3 customers/hour Service rate = 4 customers/hour The average number of customers at the company = 3 4 3 ) = 3 customers