Andy is describing businesses in the ______(growth,decline,ambidextrous,start-up) life cycle stage when he says employees at other restaurants are “told how to answer a phone and how to set a table and how to greet guests, and it’s all in giant books that they have to memorize.”

In a meeting with the management team, Andy expresses concern that a manager is not controlling costs effectively. Despite this concern, why might Andy continue to delegate purchasing decisions to this manager?

Andy and Scott cannot be held responsible for any decisions the manager makes.

Activities are more standardized when they are delegated.

Delegation may allow Andy and Scott to leverage their time better.

Strategic decision making is more efficient when it is decentralized.

Andy and Scott communicate a desire for their employees to have a strong customer service ethic. For each example in the following table, identify which organizational design mechanism is being used to create a more customer-centric organization.

Example	Organizational Design Mechanism
In the video, Andy says he wants his managers to “self-start” and tells new employees, “When people walk in the door, I don’t want them looking for me. I want them looking for you.”
So that servers can discuss food–wine pairings more knowledgeably with diners, the sommeliers host wine-tasting events with lectures for all staff.
Many customers have expressed a preference for local produce in season. Andy and Scott form partnerships with local farmers to ensure the dependable delivery of fresh produce to Barcelona restaurants throughout the growing season.

Answer rating: 100% (QA)

Andy is describing businesses in the startup life cycle stage According to the 20 th century corpora... View the full answer