Andy Mitchell- Crossrail Program Director

Super Tunnel Discussion-Session 4 Review Chapter 9 BASIC DIMENSIONS OF THE COMMUNICATION PROCESS MAJOR QUESTION How can knowing about the basic communication process help me communicate more effectively? THE BIGGER PICTURE At this point in your study of organizational behavior, you probably realize that communication is a critical and dynamic process within the OB framework. It includes: e A sender A message e A receiver Encoding and decoding A medium Feedback And the need to deal with noise or interference. You will also see you should match the communication medium to the situation. Selecting the Right Medium>Media Richness Media Richness: We must match the media richness with them situations complexity. ASSIGNMENT: Consider the Four factors that affect communication richness: (listed on page 342-343) . Using the project leader (you selected in the previous session) determine: > Which of the (4) factors did he/she use to provide the work directive or feedback to subordinates or superiors? Was this the mosft effective mediumconsidering the situation's complexity? Explain why