Ann, a user reports she cannot view any emails from last year on her new smartphone. A tech checks Ann's webmail and confirms emails are preesent in the inbox on the account, but they are not accessible on her phone. The email server is configed correctly on the phone. Which of the followinfgg steps should resolve the problem?

Change the synchronzition frequency to push only

Install and configure a third party ermail application on the phone

Perform a factory reset of the phone and reconfig email

Increase the number of days email is synced to the phone