Anna worked for over an hour trying to set$-$up her new smart phone by following the brochure directions and even going online to access services. She finally gave$-$up and used the online locator to find the service provider's nearest location to her home. Businesses know their products can be complicated and many customers prefer on$-$site service visits. Brick$-$and$-$mortar locations need to

$q,$ in order to compete for the business of busy customers.

$$ locate inside smaller stores to save revenue

bundle complimentary services

offer outstanding customer service

locate rather sparsely, so most customers would find it more convenient to do business online