annotated bibliography , - how these references relate to one or more components of Doctoral Study

b. Identifies the design (i.e., case study, phenomenological, quasi-experimental, correlation, etc.) NOTE: Do not mention the method (qualitative/quantitative) in the abstract.

c. Identifies the study's population and geographical location.

d. Identifies theoretical (quantitative) or conceptual framework (qualitative) that grounded the study; theory/conceptual framework names are lower case.

e. Describes the data collection process (e.g., interviews, surveys, questionnaires, etc.).

f.Describes the data analysis process (e.g., modified van Kaam method) to identify themes; in qualitative studies =

Strategies for Retaining Night Audit Employees in the Hotel Industry

By

Constance F. Lima-Gonzalez

Problem Statement

There is an overwhelmingly high rate of turnover in hotels (Ramall, 2014). Among all departments that exist in hotels, the front office desk has the highest turnover rate (Francis, 2017). According to the U.S. Bureau of Labor Statistics (2018), there were around 935,000 employee separations from hotel front desks in March 2017, and this grew to 957,000 employee separations.

The general business problem is that the high rate of turnover among hotel front desk positions may lead to poor customer service and lost profits. The specific business problem is that some hotel leaders lack strategies for retaining front desk night audit employees.

Purpose Statement

It is justifiable to research the most appropriate intervention cues for the observed turnover rates in the USA hospitality industry. As such, this study will rely on a qualitative approach as the research method or strategy. In the same vein, a case study is the most appropriate research design. Less broadly, the researcher will rely on a qualitative case study to explore strategies that hotel leaders can use to improve or reduce employee turnovers at the front desk night audit shift (Furstenberg, 2017). Since the study is qualitative-based, there is no causal dimension, thus it's not possible to explicitly identify the independent and predictor variables. The population of the study involves the number of hotels that have a low turnover during the night audit shift, in Virginia Beach, VA (geographic location). The implication for positive social change is the availability of more jobs, job security, continued employment, which in effect improve standards of living. High employment rates are equally correlated with fewer instances of socioeconomic evils such as crime, prostitution and drug abuse (Furstenberg, 2017).