Question: answer all a, b, c, d 3. Evaluating Buffer Statements. Analyze the strengths and weaknesses of the following open- ings for bad news messages. a)

answer all a, b, c, d answer all a, b, c, d 3. Evaluating Buffer

3. Evaluating Buffer Statements. Analyze the strengths and weaknesses of the following open- ings for bad news messages. a) We were very happy to receive your recent request for a refund of the purchase price of your new XJL copier, the model Consumers Annual ranked top for efficiency and customer satisfaction. b) We are so sorry that we won't be repairing your poorly functioning air-conditioning system. c) You honestly can't expect us to investigate a claim for a product that is no longer under warranty. d) We at Timberline Tire and Auto make every effort to provide our customers with high- quality products at the lowest possible prices. We are committed to finding ways to make shopping at our stores more convenient for you

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