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o 19 Asales manager tells a sales employee how to deliver high quality customer service Although the employee paraphrases the coaching advice and seems to understand the managerul realmet non comments from the annud communication be improved? As he employee directly about other issues affecting perten Message unti the performance move erwinting out the directions for the employee d. Another members in the team to further instruct and suppet me anpierde Confirm-understanding senang adual on-the-job performance After recent activities such as downsizing, an organizational restructure, and the creation of a new business model, management believes the company is now set for renewal. To increase employee support of the changes, which critical issue should be the initial focus? I Select one: a. Attitudes and perceptions b. Skills and actual behaviors C. Skills and knowledge d. Aptitude and ability e. Job requirements and design An organization is designing a leader development program. Which would be the most important experience to include? Select one. a Project assignment that is difficult and has some risk of failure b. Spending a week shadowing someone in a more senior position C. Attending a week-long leadership boot camp 0. Enlarging the job of the future leaders e. Well-defined task to be completed as a solo assignment Question Not yet answered Marked out of 12 p Flag question At the completion of a project, which action demonstrates that the project has been evaluated effectively? Select one: a. Collaborating with the project team members to draft a final communication document b. Ensuring that all tasks are completed at the times outlined in the project plan a. Measuring outcomes to determine if targets have been met a t as planned Administering a survey to obtain input from stakeholders on the impact of the project O e Distanding the team as part of the adjouming effort What is a key responsibility of the operations function in an organization? Select one: a Deciding the suppliers of raw materials b. Communicating the benefits of the product to customers c. Ensuring that the product is priced profitably d. Deciding which features and benefits will appeal to customers e. Determining the ability of the company to meet product demand