Answer ALL questions.

Case Study

Teams are used extensively and successfully in every aspect of industrial R&D$.$ Despite little

formal training, both the team members and their sponsors find that the team's output usually

meets, and often exceeds, expectations. Clear and important goals, clean communications and

supportive management are key factors leading to team success. Meddling managers and fuzzy

goals tend to lead to failure. Training, team rewards and recognition do not seem to be central to

team effectiveness. Teams like their managers to be accessible and to provide resources and

support, but not to dictate how the team should function. These requirements can be difficult to

balance, but management nonetheless got pretty good grades from the teams in this study, and

the teams got pretty good grades from their managers and sponsors.

$1.$ Mention four $(4)$ points of the importance of a team. $(8$ marks$)$

$2.$ A self$-$managed team ensures that members have collective responsibility for the team to

effectively operate and meet its target. Discuss in detail any six $(6)$ benefits of self$-$managed

teams. $(12$ marks$)$

$3.$ As a manager it is crucial to make informed decisions concerning conflict, therefore state the

differences between dysfunctional and functional conflict. $(10$ marks$)$

$4.$ Wenger has identified characteristics of a group that are crucial to a group being a

community of practice, discuss five $(5)$ of those characteristics. $(10$ marks$)$