Question: Answer all questions. Or I will dislike your answer 8. Access' is an important determinant of service quality. A company is in the manufacture of

Answer all questions. Or I will dislike your answer

Answer all questions. Or I will dislike your

8. Access' is an important determinant of service quality. A company is in the manufacture of drawn wires. How would you apply the Access determinant in the case of this wire- drawing company? 9. Compare the Singapore Girl' symbol of Singapore Airlines and "Maliaraja symbol of Air India. Discuss the service management issues. 10. Are 'Economies of scale' possible in services? Discuss giving examples whenever necessary 11. Production and operations management generates 'value' for the customer. What is that value in a service organisation? What are the objective and subjective components of that "value"? Discuss 12. What are the hurdles in the globalisation of services? Mention the managerial, social and political issues Are services, generally more difficult to globalise? What are the implications in the Indian context of the newly liberalised economy

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Access is an important determinant of service quality. A company is in the manufacture of drawn wires. How would you apply the Access determinant in the case of this wiredrawing company

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