Answer all quiestions in order please number them respectfully: $1.$ The Joint Commission defines competencies as

a$.$ knowledge

b$.$ skill

c$.$ affect

d$.$ all of the above

$2.$ According to the "Learning Pyramid" the least effective training delivery method to encourage retention of learning is

a$.$ audiovisual

b$.$ lecture

c$.$ reading

d$.$ Discussion

$3.$ According to the "Learning Pyramid" the most effective training delivery method to encourage retention of learning is

a$.$ practice

b$.$ demonstration

c$.$ teach others

d$.$ none of the above

$4.$ When resources are in short supply HCOs should focus on what form of staff development

a$.$ organization development

b$.$ education

c$.$ training

d$.$ education assistance reimbursement

$5.$ Which of the following is an example of knowledge competence?

a$.$ describing how conflict should be managed

b$.$ diffusing conflict between two employees

c$.$ effectively managing a budget

d$.$ doing a constructive employee performance evaluation

$6.$ Which of the following is an example of a skill competence?

a$.$ describing how to develop a team

b$.$ explaining how to develop a HCO budget

c$.$ understanding how to do a competency based interview

d$.$ de$-$escalating a conflict situation

$7.$ Organizational Development is defined as improving the effectiveness of organizational functioning using behavioral science techniques and methods.

True

False

$8.$ If you were trying to determine the knowledge competence of a job applicant regarding their understanding of a Training Needs Assessment you might ask them which of the following:

a$.$ describe how you would determine the training interests of ees.

b$.$ describe the purpose of a training needs assessment

c$.$ explain how you would determine if you have resources needed to do ee training

d$.$ all of the above

$9.$ Transfer of training is defined as

a$.$ using training to get a better job

b$.$ using training on the job

c$.$ outsourcing training

d$.$ hiring more trainers

$10.$ As covered in class the best method for encouraging transfer of training is

a$.$ what the trainer does during training

b$.$ what the ee's boss does after the training is finished

c$.$ what the trainer does after the training is finished

d$.$ what the ee's boss does before the training