Answer ALL the questions in this section.

Case Study: Workplace Bullying and Management of Mistreated Behaviour

Thiva was a bank employee in Malaysia. Thiva joined the bank under the Branch Operation Department. Thiva was employed in the

Operation Division at the entry level. Thiva was a talented employee with high academic qualification. Her presence was welcomed by her

co$-$workers in the operation department. Thiva displayed exceptional personality skills, was highly motivated, could easily adopt new

knowledge to develop her self$-$discovery skills. After a few years, Thiva had decided to transfer to another working environment to explore

new knowledge with the advanced skill and confidence that she had gained in the operations department.

Thiva was transferred to the Headquarters $($HQ$)$ of Cheque Operation Malaysia under Callback section. After a few years in the

Callback section, Thiva was approached by a supervisor from the Data entry section, which was a newly developing section in the cheque

operation clearing department that had only a group of four members. Thiva was excited to explore new experience and decided to try the

new work task, as described by the new data entry supervisor.

Thiva became a threat to other employees due to her extraordinary and outstanding work performance. Consequently, the abusive coworker

and the supervisor started to target the victim$$s work performance. One of her female co$-$workers had even complained to the

supervisor that she was creating trouble at work and was unsuitable to work in the team due to her inability to work as a team member.

Thiva was continuously mistreated by the abusive co$-$worker and from the irresponsible supervisor.

This was done towards her to demotivate her from performing good work and to paralyse her full involvement and responsibility towards

completing her job quickly and correctly. Top management gave Thiva the option of tendering voluntary resignation or being dismissed,

without executing a proper examination on the root cause. Thiva, in this case, appears to be an innocent worker with exceptional attitude

and outstanding work performance who was victimised and bullied.

Question $1(20$ Marks$)$

$$Thiva appears to be an innocent worker with exceptional attitude and outstanding work performance who was victimised and bullied.$$

Explain to Thiva the concepts of labour relations, employee relations and collective bargaining. Advice Thiva on lodging an employee

grievance and the principles underlying grievance handling that would apply to her being victimised and bullied.