Answer ALL the questions in this section. QUESTION 1 (20 Marks) Managing change and learning to adapt to it takes time, energy efforts and training and this is the reason why several approaches around the globe were developed to manage change. Our world is changing fast and organisations must change quickly, too. Organisations that handle change well thrive, whilst those that do not may struggle to survive Critically discuss how you would apply Lewin's Three-Step Model at AEGON to strategically manage planned change. BI 3 SO QUESTION 2 (20 Marks) Change is a constant at every organisation, but employees have become the number one opponent of change. There are several different reasons why employees have learned to resist change, but the primary reason is the bad management of change in the workplace In the context of the above case study, critically evaluate the reasons for resistance to change and recommend guidelines that can be utilised to assist in managing or reducing resistance to change. H 12/2011