answer as many as possible please due today by the end of day. thank you upload entire file please

1. List and briefly explain: a. The dimensions of service quality b. The determinants of quality 2. Define the terms quality of design and quality of conformance 3. What are some possible consequences of poor quality? 4. Use the dimensions of quality to describe typical characteristics of these products and services: a. A television set b. A restaurant meal (product) c. A restaurant meal (service) d. Painting a house e Surgery and postsurgery care 5. Mary product reviews are available on the Internet. Two examples are reviews on electronics products such as DVD players and high-definition television. There are often both positive 2. Do such reviews (positive and negative) influence your purchasing decisions? Why or why not? b. Why do you suppose consumers take the time and effort to write such reviews ? c. There is often a feedback button asking if you found the review helpful. Do you usually respond? Why or why not? 6. Describe the quality-ethics connection 7. Select one of the quality garus and briefly describe his major contributions to quality management. 8. a. What is ISO 9000, and why is it important for global businesses to have ISO 9000 certification? 6. Compare the Baldrige Award and ISO certification If an organization were going to seek both, which one should it seek first? Why? 9. Briefly explain how a company can achieve lower production costs and increase productivity by improving the quality of its products or services 10. What are the key elements of the TQM approach? What is the driving force behind TQMI? 11. Briefly describe each of the seven quality tools. 12. Briefly define or explain each of these tools: a. Brainstorming b. Benchmarking c. Run charts 13. Explain the plan-do-study-act cycle. 14. List the steps of problem solving 15. Select four tools and describe how they could be used in problem solving 16. List the steps of process improvement 17. Select four tools and describe how they could be used for process improvement 1. List and briefly explain: a. The dimensions of service quality b. The determinants of quality 2. Define the terms quality of design and quality of conformance 3. What are some possible consequences of poor quality? 4. Use the dimensions of quality to describe typical characteristics of these products and services: a. A television set b. A restaurant meal (product) c. A restaurant meal (service) d. Painting a house e Surgery and postsurgery care 5. Mary product reviews are available on the Internet. Two examples are reviews on electronics products such as DVD players and high-definition television. There are often both positive 2. Do such reviews (positive and negative) influence your purchasing decisions? Why or why not? b. Why do you suppose consumers take the time and effort to write such reviews ? c. There is often a feedback button asking if you found the review helpful. Do you usually respond? Why or why not? 6. Describe the quality-ethics connection 7. Select one of the quality garus and briefly describe his major contributions to quality management. 8. a. What is ISO 9000, and why is it important for global businesses to have ISO 9000 certification? 6. Compare the Baldrige Award and ISO certification If an organization were going to seek both, which one should it seek first? Why? 9. Briefly explain how a company can achieve lower production costs and increase productivity by improving the quality of its products or services 10. What are the key elements of the TQM approach? What is the driving force behind TQMI? 11. Briefly describe each of the seven quality tools. 12. Briefly define or explain each of these tools: a. Brainstorming b. Benchmarking c. Run charts 13. Explain the plan-do-study-act cycle. 14. List the steps of problem solving 15. Select four tools and describe how they could be used in problem solving 16. List the steps of process improvement 17. Select four tools and describe how they could be used for process improvement