answer both questions

ABC is a very large organization that values customer service. Over the past several years, they spent over $1 billion dollars to better understand how they could best serve their customers. This is a characteristic of culture. market clan hierarchy adhocracy flexible Question 28 (3 points) Results of a company survey indicate that employee morale is quite low. Management wants to change this and they therefore change employees' shift hours and breaks schedule. Once employees realize that this change will benefit them, they will begin to participate more fully in the transition. This occurs during the Lewin model. stage of the reinforcement unfreezing motivation change refreezing