Answer Case Questions :

1, What are the potential costs to this lack of training? Why do you think the company operated in this manner?

2, What type of traning would you recommend OJT, classroom, or a combination? Describe what the training might entail.

3, What type of training environment would you provide?

4, Who would you get to do the training, and why?

5, Would you consider purchasing a training program for backhoe operators? Provide your rationale.

CASE ANALYSIS Jim worked as a laborer for a gas utility in Winnipeg, muddy hole did not make the crew happy. After Manitoba. When the opportunity came to apply for Jim cut through his third water line, the crew chief a backhoe/front-end-loader operator job, he was pulled him aside and said, "You are taking too much excited. Three people applied. To select the one who earth out with each bucket, so you don't feel the would get the job, the company asked each of them bucket hitting the water line; ease up a bit." Water to go out and actually work on the backhoe for a lines were usually six to eight feet down, so Jim day. Jim felt his chance for the job disappear because would dig until about four feet and then try to be he had never even driven a tractor, let alone used a more careful. It was then that he pulled up some backhoe. When he went out, he did not know how to telephone lines that were only about three feet deep. start the tractor. One of the other backhoe operators Realizing that more was involved in operat- had to show him. He managed through the day, and ing a backhoe than he first had thought, he sought to his surprise, did better than the others. He was out Bill Granger, who was known to have broken a given the job. water line only twice in his 15 years. It was said that On his first day at the new job, one of the other he was so good that he could dig underneath the gas backhoe operators showed him where to check the linesa claim that Jim doubted. Bill said, You need hydraulic fluid and said, "These old Masseys are to be able to feel any restriction. The way to do that foolproof. You will be okay." Jim taught himself how is to have more than one of your levers open at the to dig a hole by trial and error. He initially believed same time. Operating the bucket lever and the boom that the best way was to fill the bucket as much as lever at the same time reduces the power and causes possible before lifting it out of the hole and emptying the machine to stop rather than cut through a line it. He would wiggle the bucket back and forth until of any type." Jim began to use this method but still it was submerged and then curl it. When it came out broke water lines. The difference now was that he of the hole, be falling the sides. knew immediately when he a line. He This job was not so difficult after all, he thought. feel the extra pull, whereas in the past, he found out He cut through his first water line about two either by seeing water gushing up or by hearing the weeks after starting his new job. Going into a deep, crew chief swearing at him. He was getting better. Chapter Eight . Development and Implementation of Training 313 Jim never did become as good as Bill Granger. In repairperson and was promoted, but the training as fact, two years later, he applied for another job as gas a gas repairperson was not much better. Case Questions 1. What are the potential costs to this lack of train- ing? Why do you think the company operated in this manner? 2. What type of training would you recommend: OJT, classroom, or a combination? Describe what the training might entail. 3. What type of training environment would you provide? 4. Who would you get to do the training, and why? 5. Would you consider purchasing a train- ing program for backhoe operators? Provide your rationale