Answer each question

Chapter 1 Introduction to Operations Management & Supply Chain Management

1. Explain what operations management is and why it is important.

2. Describe the major decisions that operations managers typically make.

3. Explain the role of processes and process thinking in operations management.

4. Explain what the supply chain is and what it means to view operations management using a supply chain perspective.

5. Identify the partners and functional groups that work together in operations management.

6. Define the planning activities associated with managing operations across the supply chain.

Chapter 2 Operations Strategy

1. Describe how operations strategy fits within a firms overall strategic planning process.

2. Describe the need for fit between the key customers, value propositions, and operations capabilitiesthe essential elements that define an operations strategy.

3. Describe customer-desired outcomes in terms of order winners, order qualifiers, and order losers.

4.Explain what product-related and process-related operational competitive priorities are and how they are related to competitive advantage.

Chapter 4 Product and Process Innovation

1. Explain why product/process innovation is an important contributor to a firms performance.

2. Contrast different types of innovation strategies and projects.

3. Describe new product/process design and development objectives and project phases

4. Explain why cross-functional integration is needed in product and process design.

Chapter 9 Customer Management

1. Describe how operations management helps establish and fulfill different levels of organizational commitment to customers.

2. Define the elements of basic service and explain how they are measured.

3. Describe a model of customer satisfaction.

4. Explain how a commitment to customer success is the highest level of customer management.

5. Describe the technological and relational aspects of customer relationship management.

6. Describe a strategy for segmenting customers and for developing tailored relationships with them.

Chapter 15/15s - Project Management

1. Describe project management objectives

2. Describe the project trade-offs

3. Describe project lifecycle and understand what is done at each phase

4. Diagram networks of project activities

5. Estimate the completion time of a project

6. Determine how to reduce the length of a project effectively

7. Describe the critical chain approach to project management

Chapter 12 Forecasting and Demand Management

1. Explain the role of demand planning in operations management, in the firm, and in the supply chain.

2. Differentiate between demand planning, demand forecasting, and demand management activities.

3. Describe various qualitative and quantitative demand forecasting procedures.

4. Develop forecasts using moving average, exponential smoothing, and linear regression models.

5. Evaluate and select forecasting models using various measures of accuracy and bias.

6. Explain how certain improvements to both product design and operations across the supply chain can make demand planning easier.

Chapter 10 Sourcing and Supply Management

1. Define supply management and understand its impact on a firms performance.

2. Define and describe each of the six supply management goals.

3. Analyze costs and make insourcing/outsourcing decisions.

4. Explain the steps in a strategic sourcing process.

5. Describe the components in a sourcing strategy.

6. Assess and select suppliers.