Answer each question for at least 10 sentences

Case Study - Communication Barriers Effective Communication as a Motivator One common complaint employees voice about supervisors is inconsistent messages - meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Jersey is a 37-year old who is a front office manager at a five-star hotel. Jersey is responsible for managing all employees in the front office department. Employees working in the department range in age from 21 years old to 45 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Jersey is a Certified Front Desk Manager (CFDM) and tries his best to keep up with customer service issues in the front office but he admits it's not easy. Employees receive "on the job training about front office operations. But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of front office training. The owners of the hotel are supportive of Jersey in his efforts because they know if serious guest's complaints and other customer service issues and were ever linked to their hotel; it would likely put them out of business. Still, the owners note there are additional costs for training and making sure excellent guest service is their top priority. One-day Jersey comes to work and is rather upset even before he steps into the hotel. Things haven't been going well at home. When he reached the office the first thing he check is the endorsement log-book. In the logbook he found out a complaint given from a loyal guest regarding his request to have a wakeup call and transportation arrangement going to the airport. Jersey started to investigate and he found out that the front office agents in charge for the mid-shift (2pm-10pm) failed to endorse the guest request to the night shift FOAs. This has been probably due to the numerous guest arrivals/check-in on that day. As a result, the guest got mad and filed a written complaint to the Hotel Manager, this is because he missed his flight to attend to a business appointment on that day. Jersey felt sad about what happen. He feels like he is beating his head against a brick wall when it comes to getting employees to practice attention to details and work diligence to guarantee customer satisfaction. Jersey has taken many efforts to get employees to be cautious in handling guest request and in relaying information through endorsement. He is consistent in reminding his staff on handling guest communications and on the proper coordination that should be done to facilitate guests request. An endorsement log book is available at the back office, while the Hotel IT department are on its way on developing an online endorsement system. Questions: 1. What are the communication challenges and barriers Jersey and his team faces? 2. What solutions might Jersey consider in addressing each of these challenges and barriers? 3. What Standard Operating Procedures (SOPs) would be helpful for Jersey to implement and enforce? 4. What are some ways Jersey might use effective communication as a motivator for employees